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Privacy Policy

Estes Park Shuttle

Effective Date: August 27, 2026

Last Updated: August 27, 2026

Estes Park Charters Corporation, doing business as Estes Park Shuttle (“we,” “us,” or “our”), operates the websites estesparkshuttle.com, estesparktrolleys.com, and estesparkride.com, and provides airport shuttle, trolley, charter, and local transportation services in and around Estes Park, Colorado.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our websites, book a reservation, contact us, or opt in to receive text messages from us.

By using our services or providing your information, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

  • Contact and identification information— name, phone number, email address, and mailing address
  • Reservation and travel information— pickup and drop-off locations, travel dates and times, number of passengers, luggage details, and special requests
  • Payment information— processed securely by our third-party payment processors (we do not store full credit card numbers)
  • Communications— messages you send us by phone, email, text, or web form
  • Device and usage information— IP address, browser type, pages visited, and how you interact with our websites
  • SMS consent records— the phone number you provide and the date and time you opt in to receive text messages

How We Use Your Information

We use the information we collect to:

  • Provide, manage, and improve our shuttle, trolley, charter, and local ride services
  • Process reservations and payments
  • Communicate with you about your booking, schedule changes, delays, or other service-related matters
  • Send you automated text messages when you have opted in
  • Respond to your questions and requests
  • Comply with legal and regulatory requirements (including Colorado Public Utilities Commission rules)
  • Protect the safety and security of our passengers, drivers, and operations

Text Messaging (SMS) Program

By providing your mobile phone number and opting in, you agree to the following:

I agree to receive recurring automated text messages at the phone number provided. Msg & data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel. View our Terms of Service and Privacy Policy.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

You can cancel text messages at any time by replying STOP. For help, reply HELP. Message and data rates may apply. Message frequency varies.

Consent to receive text messages is not a condition of purchasing or using our transportation services.

We only send text messages related to your reservations, service updates, operational notices, and (if you have separately opted in) promotional offers.

How We Share Your Information

We do not sell your personal information.

We may share your information only in these limited situations:

  • With service providers who help us operate our business (such as payment processors, SMS platform providers, booking software, and customer support tools). These providers are required to keep your information confidential and use it only to provide services to us.
  • When required by law, legal process, or government request
  • To protect the rights, property, or safety of Estes Park Shuttle, our customers, or others
  • In connection with a business transfer (such as a merger or sale of assets)

Important SMS note: “We do not sell or share mobile numbers, SMS consent, or message data with third parties or affiliates for their marketing or promotional purposes. We may share this information only with service providers (e.g., carriers, messaging platforms) to operate our SMS program. Message frequency may vary. Message & data rates may apply. Reply STOP to opt out; HELP for help.”

Our websites may use cookies and similar technologies to improve performance, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. No method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

Data Retention

We keep your information only as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records are retained as required for compliance purposes.

Your Rights and Choices

You may:

  • Request access to the personal information we hold about you
  • Ask us to correct inaccurate information
  • Request deletion of your information (subject to legal exceptions)
  • Opt out of marketing text messages by replying STOP
  • Opt out of marketing emails by using the unsubscribe link in those emails

To exercise these rights, contact us using the information below. We will respond within a reasonable time.

Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will show when changes were made. Continued use of our services after changes means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Estes Park Shuttle

551 South Saint Vrain Avenue

Estes Park, CO 80517

Phone: (970) 586-5151

Email: reservations@estesparkshuttle.com